Course Curriculum

  • 01

    Making Outbound Service Calls

    • Be Prepared

    • Verify

    • Get the Green Light

    • Introduction

    • Reason for Calling
  • 02

    Strategies & Techniques

    • Transportation Needs

    • Set a Solid Service Appointment

    • Confirm it in Writing

    • Non-Maintenance Upsell

    • Conclusion

    • Knowledge Check
  • 03

    Practical Application: Role-Play Example

    • Outbound Service Call Role-Play

  • 04

    Course Completion Test

    • Service Outbound Phone Skills

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