Course Curriculum

  • 01

    Introduction

    • Be Prepared

    • Verify
  • 02

    Foundations

    • Get the Green Light

    • Introduce Yourself

    • Reason for Calling

    • Knowledge Check
  • 03

    Development

    • Advancing the Customer to the Next Stage

    • Establishing Next Steps

    • Knowledge Check
  • 04

    Practical Application

    • Modern Outbound Phone Call Role Play Example
  • 05

    Course Completion Test

    • Outbound Phone Skills for Modern Retail

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